Privacy Policy

In full compliance with Federal Decree-Law No. 45/2021 regarding the Protection of Personal Data within the United Arab Emirates, our commitment extends to personal and non-personal data we collect. Operating under UAE jurisdiction, we ensure that every individual engaging with our services is protected under UAE law.

This Privacy Policy specifies the various types of information we collect, including personal data such as identification details and non-personal data such as usage statistics.

By using our website, mobile application, and providing us any personal information, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not browse the website, use the application, or provide us any personal information.

This Privacy Policy applies to https://soluscity.com and the Solus City mobile application. It does not extend to third-party websites, applications, or services linked from our platform. We recommend reviewing the privacy policies of those third parties separately.

We maintain strict controls over who can access the data we collect. Our employees and service providers may access user data only when necessary to fulfil their job duties and only to the extent required for those purposes.

While using our website and mobile application, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). When you submit Personal Data through our services, you do so with explicit consent.

We may also collect information on how the website and application are accessed and used (“Usage Data”). Usage Data may include your computer's or device's Internet Protocol address (IP address), browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Arab Emirates and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SolusCity Portal Co. L.L.C will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may disclose your Personal Data in the good faith belief that such action is necessary to:

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We may employ third-party companies and individuals to facilitate our website and application (“Service Providers”), to provide services on our behalf, or to assist us in analyzing how our services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes Firebase (Google) for analytics and push notifications, and cloud infrastructure providers for secure data storage and processing.

We do not sell your personal data to third parties.

We may use third-party service providers to monitor and analyze the use of our website and application.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our services. For more information on the privacy practices of Google, please visit https://policies.google.com/privacy

You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Our services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our services do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, via email and/or a prominent notice on our website or in the application.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us by email: platform@soluscity.com

SolusCity Portal Co. L.L.C, Dubai Internet City, Dubai, United Arab Emirates.